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FAQs

Answers to our most frequently asked questions are just one click away.

WHEN WILL MY ORDER SHIP?

  • Complimentary standard shipping on all orders.
  • Items will be shipped within 1-3 weeks of receipt of customer’s order subject to availability.
  • All shipments are subject to payment in full by customer.
  • Clients will be notified of expected shipping date
  • Unexpected delays might occur due to Covid 19

WHAT IS THE TZURI RETURN POLICY?

Returns And Exchanges

  • If you are dissatisfied with any item that you purchased online or wish to exchange please contact customer service.
  • Purchased items may be returned for store credit only.
  • Cancellations must be made within 24 hours from the date your order is placed.
  • Returns must be received by us within 7 business days of order delivery.
  • Returned items must be in their original packaging and in pristine condition, with no signs of wear.

WHAT IS BLACK GOLD?

All our pieces are made in 18 karat gold. The black version is 18 karat white gold that is plated in black rhodium.

CAN A BRACELET BE SIZED AFTER PURCHASE?

Unfortunately the size of the bracelet can not be altered once produced.

WHAT PAYMENT METHODS CAN I USE?

Tzuri accepts the following payment methods:

  • Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
  • Tzuri features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
  • PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.

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To get the best results, please go to the ‘printing option’ before printing and ensure that the ‘page scaling’ option is set to ‘none’ in the print dialogue box. The Tzuri Wrist Sizer must be printed on a full letter size (8 ½ x 11 inches) page.

HOW TO USE THE TZURI WRIST SIZER

  • Cut out the paper Wrist Sizer and follow the instructions below.
  • Make sure that the numbers are on the outside of the paper Wrist Sizer and insert the pointed end through the opening. You  have to cut at the other end of the Wrist Sizer where indicated [cut here]. Place your hand through the Wrist Sizer and pull the pointed end until it fits comfortably on your wrist.
  • The number that lines up with the edges of the opening is the size of the wrist.
  • You can also use a tape measure but if you do not have one, take any small piece of ribbon or cord. Wrap it around your wrist and measure the length against a ruler.
  • Once you have found your size in the Bracelet Sizing Chart, Tzuri recommends adding one centimeter for the right fit.
    Download Size Guide
    Tzuri Bracelet Sizer

    Shipping

    • Complimentary shipping on all orders.
    • Items will be shipped within 1-3 weeks of receipt of customer’s order subject to availability.
    • All shipments are subject to payment in full by customer.
    • Client will be notified of expected shipping date.
    • Unexpected delays might occur due to COVID 19.

    Returns And Exchanges

    • If you are dissatisfied with any item that you purchased online or wish to exchange please contact customer service.
    • Purchased items may be returned for store credit only.
    • Cancellations must be made within 24 hours from the date your order is placed.
    • Returns must be received by us within 7 business days of order delivery.
    • Returned items must be in their original packaging and in pristine condition, with no signs of wear.

    Message Us

    We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

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